Question 1

How do the sizes work?

Accepted Answer

Small sweaters are for less then 15lbs dogs
 
Medium sweaters are for 15-22lbs dogs
 
Large sweaters are for 23-28lbs dogs 
 
All sweaters typically fit dogs with a neck to tail lenght of 10" to 14".

Question 2

How to contact us?

Accepted Answer

In order to contact us please direct message our Instagram (@grandmaspetsweaters) or FB (@Grandma's Petsweaters) find all other contact info on the contact area of our website.
 
Also, feel free to email us at (gandmaspetsweaters@gmail.com).

Question 3

How do I pay?

Accepted Answer

Step 1. Pick the perfect warm and cozy sweater(s) for your little one(s).
Step 2. Direct message us on Instagram @grandmaspetsweaters or FB @Grandma's Petsweaters with the name of the product/products you are interested in.
OR...
Step 3. Email us at grandmaspetsweaters@gmail.com with the name of the product/products you are interested in.
Step 4. Make your payment. We accept direct e-transfer from your bank, or will provide a PayPal Invoice for your choice of payment method i.e.debit or credit.
Step 5. We will make sure that your warm and cozy sweater(s) are shipped to you immediately via Canada Post.

Question 4

How long do the sweaters take to get to me, and how does Shipping work?"

Accepted Answer

Canada Orders: Once you order, and payment received, the sweater will be shipped via Canada Post under standared conditions.  This could take anywhere from 3-10 business days dependent on where you live.
 
International Orders: Once you order, we will retirve a estimate from Canada Post for your shipment, provide to you within 1 business day and request payment according to the estimate recieved.  In the event your shipping costs are greater than $5, you will only be charged the difference over and above your base cost of $20.00.  i.e. $5 is already accounted for in the cost of the Sweater.  Once the difference in shipping is paid, the sweater will be shipped via Canada Post under standared conditions.  This could take anywhere from 3-21 business days dependent on where you live.
 
Your sweater will ship from the Greater Toronto Area in Ontario, Canada.

Question 5

Where does my donation go?

Accepted Answer

Your donation goes directly to Pugalug Pug Rescue to help pugs in need.
 
Every sweater purchased is a $5.00 donation to Pugalug Pug Rescue.
 
ALSO, if shipping costs anything less than the fee charged ($5.00/sweater), the difference is donated directly to Pugalug Pug Rescue.

Question 6

How does my donation help?

Accepted Answer

Many pugs in the resuce require costly medical treatment. All of our donations go to rehabilitation of our foster pugs. The donations are used for supplies for Foster homes, on-going travel, medications, and general care.

Question 7

Do you do custom sweaters?

Accepted Answer

We have had some incredible people making amazing wool donations. Grandma is very busy making wonderful colors and designs for our inventory. Please look at our inventory to find the perfect sweater for your fur baby.
 
Custom sweaters are possible but they come with an up charge of $20.

Frequently asked questions